At Color Diary, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with Color Diary.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect:
Depending on how you interact with our website, we may collect the following information:
personal information:
- Name
- Billing and delivery address
- Email address
- Mobile or telephone number
- Account login information, where applicable
- Order and transaction details
- Information provided when you contact our customer support team
PAYMENT information:
- Payments made through our website may be processed by third-party payment service providers. We generally do not store your complete credit/debit card, banking or other sensitive payment credentials on our own servers.
- Payment information is handled by the relevant payment service provider in accordance with its applicable privacy and security practices.
TECHNICAL & WEBSITE USAGE INFORMATION:
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited
- Date and time of visits
- Referring website or source
- Website usage and interaction information
This information helps us understand how visitors use our website and improve its performance and functionality.
2. How We Use Your Information:
We may use the information collected to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Process payments and related transactions..
- Respond to your enquiries and customer service requests.
- Process eligible cancellations, returns, refunds and exchanges.
- Provide information about products, services or offers where permitted.
- Improve our website, products and customer experience.
- Prevent fraud, misuse and unauthorized transactions.
- Maintain the security and integrity of our website.
- Comply with applicable legal and regulatory requirements.
3. Information Shared With Third Parties:
We may share relevant information with trusted third-party service providers where necessary to provide our services. These may include:
- Payment gateway and payment service providers.
- Shipping and logistics partners.
- Website hosting and technology service providers.
- Customer support and communication service providers.
- Analytics and marketing service providers, where applicable.
- Government authorities or legal/regulatory bodies where required by law.
We only share information that is reasonably necessary for the relevant purpose and, where applicable, require service providers to handle information appropriately.
4. Cookies & Similar Technologies:
- Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better browsing experience.
- Cookies may also be used by certain third-party services integrated with our website, such as analytics, payment or marketing tools.
-You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
5. Marketing Communications:
- Where permitted by applicable law and based on your preferences, we may use your contact information to send you information about products, new collections, offers, promotions or other updates from Color Diary.
- You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
- Transactional communications, such as order confirmations, payment updates and delivery notifications, may continue to be sent where necessary to fulfil your order or provide our services.
6. Data Security:
- We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.
- However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention:
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise a concern regarding the handling of your personal information.
9. Children's Privacy:
- Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
- If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Third-Party Websites:
- Our website may contain links to third-party websites, payment services, social media platforms or other external services.
- Color Diary is not responsible for the privacy practices, content or security of such third-party websites or services. We encourage you to review their respective privacy policies before providing them with personal information.
11. Changes to This Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.
- Any updated version will be published on this page along with a revised “Last Updated” date. We encourage you to review this page periodically.