Color Diary

Wall Art

Wall Decor – Clocks, Plaques etc

Art Pieces

Sculpture, Figurines, Articles etc

Table Decor

Vases & Planters

Mirror & Accents

Decorative Accents

Bedding

Quilts & Comforters

Curtains

Curtains & Accessories

Linen & Fabrics

Table Covers, Runners, Napkins, Liners etc.

Floor Coverings

Carpets, Rugs & Mats

Occasional Gifting

All Occasion Gifts

Corporate Gifting

Corporate & Business Gifts

Custom Gifting

Personalised Gifts

Special Occasions

Special celebration Gifts

Bags

Accessories

Men’s Accesories

Women’s Accesories

Jewellery

Women’s Jewellery

Men’s Jewellery

Apparels

T-Shirts & Tops

Decorative Lighting

Pendant Lights & Chandeliars

Outdoor Lighting

Outdoor Wall Lights

Tables

Coffee & Side Tables

Consoles & Study Tables

Seating & Beds

Sofas & Sofa Chairs

Bench, Stools & Pouffes

Cabinets & Shelves

Cabinets & TV Units

sets

Kitchen, Bedroom, Living room, Dining Sets

Kitchen & Dining

Serveware & Dining

Baskets & Stands

Storage & Organisers

Bar Accessories

Bath

Bath Accessories

essentials

Key Chains, Trinkets etc

Candles & Candle Holders

Office

Office desk accessories

FAQs

1. What is Color Diary?

Color Diary is a curated online destination for art, décor, lifestyle, furniture, furnishings, lighting, fashion and gifting products. We bring together thoughtfully selected pieces that add beauty, character and individuality to your spaces and everyday life.

2. How can I place an order?:

Simply browse our collections, select the product you wish to purchase, choose the required options where applicable, and add it to your cart. Proceed to checkout, enter your delivery details and complete the payment using the available payment options.

3. Do I need to create an account to place an order?

- No. You may place an order as a guest, wherever the guest checkout option is available. Creating an account, however, makes it easier to track your orders and manage your details.

4. What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include credit cards, debit cards, UPI, net banking and other supported digital payment options.

5. Are the prices inclusive of taxes?

The applicable taxes and other charges, wherever applicable, will be displayed during the checkout process.

6. How will I know that my order has been confirmed?

Once your order and payment have been successfully processed, you will receive an order confirmation through the contact details provided during checkout.

7. Can I cancel my order after placing it?

Cancellation may be possible depending on the status of your order and whether it has already been processed or dispatched. Please refer to our Cancellation & Refund Policy for applicable conditions.

8. How long will it take to receive my order?

Delivery timelines may vary depending on the product, availability, destination and logistics partner. The estimated delivery information will be communicated during the ordering process or through your order updates.

9. Do you deliver across India?

We aim to deliver to serviceable locations across India. Availability of delivery may vary depending on the destination and the product.

10. How can I track my order?

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at the time of purchase, wherever tracking is available.

11. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details. For a damaged, defective or incorrect product, you may be asked to provide clear photographs and an unboxing video clearly showing the issue. Our Quality Assurance Team will review the details and determine return eligibility.

12. Can I return a product if I change my mind?

Returns are subject to the applicable product and return conditions specified in our Cancellation & Refund Policy. Certain products may not be eligible for return due to their nature, customization or other applicable conditions.

13. What condition should a product be in for a return?

The product should generally be unused and in its original condition, along with its original packaging, tags, barcodes, accessories, manuals, warranty cards, invoice and other applicable materials.

14. How long does the return process take?

Once an eligible return is approved, reverse pickup generally takes approximately 2–3 working days to arrange, followed by approximately 5–7 working days for the product to reach our warehouse. The returned product will then be inspected before the applicable refund or store credit is processed.

15. When will I receive my refund or store credit?

Once the returned product has been received and successfully inspected at our warehouse, an eligible refund or store credit will generally be processed within 7 working days, subject to the applicable policy.

16. Why is an unboxing video important?

An unboxing video helps us verify the condition of the package and product at the time of delivery, particularly in cases involving damage, missing items, defects or an incorrect product. It may be required when assessing the eligibility of a return request.

17. Are the colours of products shown on the website accurate?

We make every effort to display product colours as accurately as possible. However, minor variations may occur due to photography, lighting conditions and individual screen settings. Products that are handcrafted or made from natural materials may also have variations in colour, texture or finish.

18. Are all products exactly as shown in the photographs?

Product photographs are intended to provide an accurate representation of the product. However, minor variations in colour, texture, finish or appearance may occur, particularly with handcrafted or naturally varying products.

19. Are the products handmade?

Some products in our collection may be handcrafted or artisan-made. Where applicable, product descriptions will provide relevant information about the product and its craftsmanship.

20. Do you offer personalised or customised products?

Selected products may be available for personalisation or customization. Please refer to the individual product description for details. Customised products may be subject to different cancellation and return conditions.

21. Do you offer gifting options?

We offer a curated selection of products suitable for gifting, including options for special occasions, corporate gifting and personalised gifting, subject to product availability.

22. Can I purchase products as corporate gifts?

Yes. We offer a Corporate & Business Gifting collection for organisations and businesses. For bulk or customised requirements, please contact our team to discuss your requirements.

23. What if a product is out of stock?

If a product is unavailable, you may check back later for availability. Where an option to express interest or receive an availability update is provided, you may use it to stay informed.

24. What if I receive a product with missing accessories or parts?

Please contact us promptly with your order details and clear photographs of the product and packaging. Our team will review the matter and assist you with the appropriate resolution.

25. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once an order has been processed or dispatched.

26. How can I contact Color Diary?

You can contact us through the email address or WhatsApp/contact details provided on our website. Please keep your order number available when contacting us regarding an existing order so that our team can assist you efficiently.

27. Where can I find your policies?

You can find our Shipping & Delivery Policy, Cancellation & Refund Policy, Privacy Policy and Terms of Use on the respective policy pages of the Color Diary website.

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